Refund & Return Policy
If there is an issue with your order after receiving it, please Contact Us within 10 days to request return/refund and/or replacement.
Shipping and service charges (if any) are NON-REFUNDABLE. Your item must be unused and in the same condition as when you received it in order to be eligible for a return. It must also be in its original packing, complete with the LOT number.
If the products are approved, they should then be shipped to:
1 Armoury Road
The cost of shipping will be your responsibility and all returns/refunds will incur a 20% restocking surcharge, unless they are subject to a defect claim.
According to the technical parameters listed in the actual product bulletin, we grant a limited guarantee for production flaws. Only if an item is defective or damaged during shipment will we replace it.
In the event of a warranty issue, we have a 30 day return policy. If 30 days have passed since your purchase, we are unable to offer you a refund or exchange unfortunately.
All warranty claims need to be approved by TeckWrap Inc. (USA).
For us to begin the warranty claim process, you must email a reclamation letter to email@example.com, to request a return. This should include a full explanation of the problem, confirmation of correct installation procedures having been followed, photos/videos, and the LOT number. We will also require a sample of the defective material, to be able to send it for testing. A claim can not be processed without all of these required items.
If all the correct procedures have been followed during installation and your claim is approved, we will give you a full refund or replace the product (shipping expenses are covered by us).